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Was I in the right to cancel this order?

  • YES- you gave them several chances to respond to the where-abouts of your purchase

    Votes: 2 100.0%
  • NO- YOU bought it - it's yours regardlelss

    Votes: 0 0.0%
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CZ P01 Omega
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3 Posts
Discussion Starter · #1 ·
Just a heads up about GunZoneDeals.com.
I purchased a CZ P01 handgun from this website and received a shipping notification that my item had shipped 3 days later.
GREAT!!! Not bad service.....I thought. It all goes downhill from here.
It shipped next day air via FedEx. I waited a few days and contacted my FFL and they said they had not received it so I contacted GunZoneDeals via their support website for a tracking number. I was sent a reply stating the handgun had been delivered the previous day so I phoned my FFL back. He confirmed that they had not received the firearm and requested that I provide confirmation of delivery. I emailed GunZoneDeals back asking for proof of delivery and they provided it. I phoned my FFL back and gave him the info and he said we have nobody here by that name, but I will check my cameras recordings for the past few days to verify someone had not signed for it.

The next day he phoned me back and asked for the FedEx tracking number. I guess he immediately contacted FedEx. Their first reply was that the item was delivered to the wrong location and they had found it but were waiting for "ship to " verification before tendering the package to them. Another 2 days went by and he contacted FedEx again- this time he was told the package was lost or stolen and tell me to file a claim.

I contacted GunZoneDeals via phone several times leaving a VERY detailed message informing them the weapon was lost or stolen and THEY need to fie a claim as the firearm was not mine until I went through my FFL and had it registered to me.

After a few more days I also informed them that I had stopped payment with my credit card company because I did not want a lost or stolen then recovered firearm without the correct documentation as to it's transit history. I also sent them the link to required ATF forms to report the firearm lost or stolen via email along with a link to the LAW that they had 48 hours to report this.

I got complete silence for almost 3 weeks- then I get a notification that "my firearm" has shipped. I immediately responded notifying them I cancelled the order when the gun went missing.
They replied that they want to CONFIRM that I want to cancel this order. I replied YES- I cancelled it when the gun went missing, lost or stolen!

I figured this was the end of it and went to another online vendor and purchased the same firearm and got it the next day. (From Arizona to Georgia and in my hands the very next day.)

I thought all was good until I get a "refund" from GunZoneDeals for @ $150 less than what I paid. The refund went nowhere because I had the merchant blocked when they returned zero of my phone calls and I put the "lost or stolen" gun in dispute. They also sent me a VERY SNIDE email stating my account had been locked, my IP address blocked and I would be hearing from their collections company. They said "I guess you did not read our "terms and conditions" before you cancelled your order. They also stated they would be adding $100 for the CC chargeback, plus a fee of 30% of the transaction, plus 40% collections fees and I will be contacted by them shortly to settle this balance.
Please do not reach out again. You have wasted enough of our time and resources. <------REALLY??? A firearm was lost or stolen and I get zero response concerning it's where-abouts???

WTF??? They do not respond when the firearm went missing for 3 weeks and then THIS??? I sent them 1 last email detailing the entire process including the ATF links and a link to the law. I copied the ATF this time. If they did not follow the law and report the lost or stolen firearm in 48 hours of notification I hope they get spanked severely!

Just be forewarned- this site is shady and I do not recommend dealing with them AT ALL. BUYER BEWARE!
 

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Odd response from Gun Zone Deals, if never recvd at your FFL, you should not be responsible, besides. I'm sure a receiver's signature was required. Forward the emails to your credit card company and they should be able to resolve the matter.
 

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55 Posts
who was responsible for the incorrect delivery address? you may have reacted too fast by canceling the CC transaction and now they are fuming. if the incorrect address was their fault then they are definitely out of line with the cancellation and "recovery" fees.
 

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6 Posts
Just a heads up about GunZoneDeals.com.
I purchased a CZ P01 handgun from this website and received a shipping notification that my item had shipped 3 days later.
GREAT!!! Not bad service.....I thought. It all goes downhill from here.
It shipped next day air via FedEx. I waited a few days and contacted my FFL and they said they had not received it so I contacted GunZoneDeals via their support website for a tracking number. I was sent a reply stating the handgun had been delivered the previous day so I phoned my FFL back. He confirmed that they had not received the firearm and requested that I provide confirmation of delivery. I emailed GunZoneDeals back asking for proof of delivery and they provided it. I phoned my FFL back and gave him the info and he said we have nobody here by that name, but I will check my cameras recordings for the past few days to verify someone had not signed for it.

The next day he phoned me back and asked for the FedEx tracking number. I guess he immediately contacted FedEx. Their first reply was that the item was delivered to the wrong location and they had found it but were waiting for "ship to " verification before tendering the package to them. Another 2 days went by and he contacted FedEx again- this time he was told the package was lost or stolen and tell me to file a claim.

I contacted GunZoneDeals via phone several times leaving a VERY detailed message informing them the weapon was lost or stolen and THEY need to fie a claim as the firearm was not mine until I went through my FFL and had it registered to me.

After a few more days I also informed them that I had stopped payment with my credit card company because I did not want a lost or stolen then recovered firearm without the correct documentation as to it's transit history. I also sent them the link to required ATF forms to report the firearm lost or stolen via email along with a link to the LAW that they had 48 hours to report this.

I got complete silence for almost 3 weeks- then I get a notification that "my firearm" has shipped. I immediately responded notifying them I cancelled the order when the gun went missing.
They replied that they want to CONFIRM that I want to cancel this order. I replied YES- I cancelled it when the gun went missing, lost or stolen!

I figured this was the end of it and went to another online vendor and purchased the same firearm and got it the next day. (From Arizona to Georgia and in my hands the very next day.)

I thought all was good until I get a "refund" from GunZoneDeals for @ $150 less than what I paid. The refund went nowhere because I had the merchant blocked when they returned zero of my phone calls and I put the "lost or stolen" gun in dispute. They also sent me a VERY SNIDE email stating my account had been locked, my IP address blocked and I would be hearing from their collections company. They said "I guess you did not read our "terms and conditions" before you cancelled your order. They also stated they would be adding $100 for the CC chargeback, plus a fee of 30% of the transaction, plus 40% collections fees and I will be contacted by them shortly to settle this balance.
Please do not reach out again. You have wasted enough of our time and resources. <------REALLY??? A firearm was lost or stolen and I get zero response concerning it's where-abouts???

WTF??? They do not respond when the firearm went missing for 3 weeks and then THIS??? I sent them 1 last email detailing the entire process including the ATF links and a link to the law. I copied the ATF this time. If they did not follow the law and report the lost or stolen firearm in 48 hours of notification I hope they get spanked severely!

Just be forewarned- this site is shady and I do not recommend dealing with them AT ALL. BUYER BEWARE!
GunZoneDeals .. . They will NEVER get any of my business! Thanks for the warning, sir!
 

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Registered
CZ P01 Omega
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3 Posts
Discussion Starter · #6 ·
who was responsible for the incorrect delivery address? you may have reacted too fast by canceling the CC transaction and now they are fuming. if the incorrect address was their fault then they are definitely out of line with the cancellation and "recovery" fees.
Understandable- but ZERO contact during most of the fiasco was not acceptable. I made SEVERAL attempts to contact them about the missing firearm and informed them of the law for reporting to the ATF. (they were responsible as the seller of the gun)

I am sure they are mad- looks like they are just a website that drop ships everything. I canceled the order based on principal! (ZERO response after gun went missing and they were informed).

Relevant email strings posted on 1911 Firearms addicts website proving they were unresponsive and shipped second handgun anyway. This was after cancellation and stop payment was issued by CC company almost 2 weeks earlier when gun went missing. This evidence was posted after they came on the website and called me a liar. AND called me out by name (juvenile response). I am actually considering buying the gun and giving it to my son if it is still at my FFL because it is not worth a strike on my credit even though they are clearly in the wrong. Not worth fighting over what is peanuts to me (the $656.00 purchase price)- but looks like the $150 they want to charge for cancellation of a LOST / or STOLEN weapon (for which there is NO RESTOCKING required) is very important to them. You live and learn.....will never deal with them again!

~Cheers!~
 
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